Quality Management System
We are updating the Quality Management System for e-learning projects. The system was launched in 2003 and kept up to date until 2005. However, the e-education unit then embarked on the major upgrade of WebCT to the Blackboard Learning Management System (LMS), which fundamentally changed some of the procedures for web-supported projects. We had to wait until the pilot project was completed and the new system was functioning in a stable way.
Now the time has come to revisit the QMS and to update the procedures and supporting documents. At the University of Pretoria, we named our version of the LMS ‘clickUP’, which has connotations of ‘clicking UP your teaching practice’ and ‘clicking UP your use of blended learning’….
The purpose of the Quality Management System
- To provide a defined framework for all role players to work together consistently along the entire project timeline;
- to enable everyone, including new staff, to understand ‘the way things are done around here;
- to identify areas for improvement ;
- to provide an integrated and simple method to access and use supporting documentation e.g .check lists, forms, templates;
- to ensure that the right tools are available to allow for comprehensive checks and to minimise errors;
- to try and eradicate any errors as soon as possible before it’s too late or too expensive to fix them;
- to evaluate completed projects and help to assess their impact on teaching and learning at UP;
- to learn lessons which may help to improve future projects;
- to share more with each other about ways of doing things;
- to demonstrate to any external stakeholders (e.g. auditors or UP management) that EI has a formal quality management system in place to control the e-education project.
We undertake to implement our mission in a manner which takes into account the needs, knowledge, skills and attitudes of our clients, namely academic staff and students, as well as external clients and stakeholders.
We commit ourselves to the delivery of services, products and systems which embrace the following principles:
- fitness for purpose;
- client satisfaction;
- cost effectiveness;
- defined standards;
- negotiated time frames;
- continuous improvement of our processes and functions.