Other Important Links & Frequently Asked Questions

Faculty Client Services
Queries about finances and residences
012 420 3111
csc@up.ac.za

Faculty Administration for Undergraduate Students
Daniel Letsoalo
012 420-3703
daniel.letsoalo@up.ac.za

Faculty Administration For Postgraduate Students
Petru Woest
012 4203111
Petru.woest@up.ac.za

Welcoming and Academic Orientation Week

• Why must I attend the Academic Orientation Week?
  You will receive relevant information and tips that will not only facilitate your stay at the University but may also save you a lot of money and time.
• Yearbooks (Regulations and Syllabi) and Timetables
  These will be distributed during the Academic Orientation Week as indicated in the programme.
• I arrived late. Which group should I join and where can I find this group?
  Each student receives an Academic Orientation Programme by mail. If you haven’t received such a programme, it can be obtained from the General Enquiry counters in the Client Service Centre (CSC). Consult the programme for your group – the appropriate venue will also be indicated.

Admission

• May I register at the University of Pretoria?
  New students may only register after successful admission. If conditionally admitted, you will still have to comply with the requirements of the faculty where you want to register.
• I haven’t officially applied for admission yet. May I still submit a late application?
  If the field of study is not subject to selection and if the faculty still has space available, your application will be considered. Late applications are only accepted on condition that all the admission requirements for the relevant degree are fully complied with. Should you not comply with the requirements your application will not be accepted.
  Admission fees will not be refunded.
• I had some of my Grade 12 subjects re-marked and the results will only be available in February. May I register in the interim?
  No, the results of the re-mark will be too late.
• How do I submit a late application?
  Not all faculties accept late applications. Find out from the relevant faculty’s Student Administration whether there is still space available. An official application form is available from the General Enquiry counters in the Client Service Centre (CSC). The fully completed form must be submitted to the General Enquiry counters in the Client Service Centre (CSC) together with an application fee of R150. If you are accepted, an admission letter as well as a registration form will be printed at the Faculty and handed to you. Please join your group as soon as possible with your registration form. (Consult the timetable in the Orientation Programme.)
• When do I submit my statement of symbols?
  A copy of the statement of symbols should be attached to your registration form.
• Do I have to submit my matriculation certificate at any stage?
  If you are an undergraduate candidate enrolling for the first time at the University of Pretoria, you must show your original matriculation certificate at your Faculty’s Student Administration not later than 16 July 2007.
• I forgot my statement of symbols at home – what do I do now?
  The results are received electronically from the different Departments of Education. In such cases the results should be printed on your registration form. If the results do not appear on your form, we did not receive the results from the Department and you will have to ask your parents to fax you a copy. You will not be allowed to register without a statement of symbols or an original matriculation certificate.
• According to my grade 12 results I no longer comply with the minimum admission requirements of the specific faculty – what am I to do now?
  You could possibly be referred to another faculty where you do comply. You must still comply with the minimum requirements of the relevant faculty to be admitted. In the Faculties of Humanities and Theology you may be admitted on your results achieved in the Admissions Test. Please contact the Head: Student Administration of the abovementioned Faculties in this regard.
• I am conditionally accepted but my M-score is now lower – what am I to do?
  You will not be allowed to study at the University if your M-score is lower than the total required figure for a specific Faculty.
  You may, however, write the Admissions Test which will determine whether or not you will be accepted.  Please contact the CSC in this regard.
• I was selected for a degree programme based on my grade 11 results, but I do not comply with the Mathematics requirement anymore.
  An extended module in Mathematics is available, namely WTW 101, but students have to write the Admissions Test, after which they will be considered for admission to this module. Contact the person indicated on the original admission letter at your faculty’s Student Administration to enquire whether you can still be accommodated.
• Where do I obtain proof to confirm that I have registered at the University?
  During registration a proof of registration will be printed and given to you. You must keep this receipt in a safe place and only supply copies thereof to institutions like the bank, medical schemes, etc. This proof is needed to obtain a student card. A copy of this document can be obtained from the CSC at a cost of R20. You are advised to ensure that you have sufficient certified copies.
• I do not have full matriculation exemption but still wish to register at the University. What can I do?
  Conditional exemption is not accepted at all faculties. Find out from your faculty whether you will be accepted with conditional exemption. There are also certain conditions that students with conditional exemption should comply with. Students studying in the Faculty of Humanities should, for example, have an M-score of at least 11. As soon as you’ve received your statement of symbols, you should fax it to the Matriculation Board (the fax and telephone numbers are indicated on the statement of symbols). The Matriculation Board will inform you as to which subject (two semester modules) from which group you’ll need to qualify for exemption.
  You should obtain a letter from the Matriculation Board confirming that you comply with the requirements for conditional exemption before registration. A certificate, which will later be posted to you by the Matriculation Board, should be handed in at your faculty’s Student Administration immediately upon receipt. You will register for e.g. Humanities Special, and take the modules of your choice together with the subject (two semester modules) that will give you matriculation exemption. Remember that you have to pass this subject (two semester modules) in your first year of study.
• I was selected for a degree programme but do not comply with the requirements anymore – what am I to do?
  You may register for another degree programme in respect of which you do comply with the requirements and that is not subject to selection if there is space available. You must obtain written permission from the relevant Head of Student Administration of the faculty where you want to register beforehand. Use the same registration form on which the previous degree programme details were printed and make the necessary changes. The signature of the Head: Student Administration must be obtained in advance. A second application form must under no circumstances be completed.
• I was not selected for a specific field of study (e.g. medicine/dentistry/ physiotherapy). 
  What can I do to be selected?
  It may be possible to be admitted after six months. You must apply at the Faculty of Natural and Agricultural Sciences, and, if you are admitted, you may, for example, enrol for a certain BSc field of study with the necessary modules in order to be considered for selection. You should, however, register for the correct modules. If you pass these modules you may apply for re-evaluation after the first semester. The Head of Student Administration in your faculty as well as the leader during Orientation Week will be able to help you with the choice of modules. Remember to apply in good time before the start of the first-semester examinations. Application forms are obtainable at the General Enquiry counters at the CSC. There are also other fields of study that are subject to selection, e.g. Architecture, Communication Pathology, etc. Information in this regard can be obtained during the Academic Orientation Week at the specific group where you must report. (Consult the timetable in the Academic Orientation Programme.)
• When should I report?
  Dates and times of sessions are indicated in the Academic Orientation Programme.
• When do the classes commence?
  Classes commence on Tuesday, 31 January 2007 - except where indicated differently.

Students with Physical and Learning Disabilities

• Is there any support for students with special needs?
  The Disability Unit supports disabled students with special needs and has been established within the Division of Student Support.
• Must I make special arrangements in advance?
  Contact Dr GM Nolte at 012 420 4002; email: madeleine.nolte@up.ac.za or
  Mr ZW Mahlangu at 012 420 2582; email: simon.mahlangu@up.ac.za or me L Kruger at 012 420 4330; e-mail: liana.kruger@up.ac.za if you require any information.

Division: Student Support

The Division Student Support provides several support services to students. These support services include the following:

• Academic development (career counselling and assessment, study methods and reading courses, stress management, time management, career planning);
• Potential development (conflict management, communication skills, goal setting, problem solving);
• Individual and relationship counselling (interpersonal problems, stress, depression, eating disorders, life trauma, emotional problems, development of life skills).

Contact Ms R Paul at 012 420 2333, e-mail: ria.paul@up.ac.za or visit them in the Student Affairs Building, Room 2-13.

In addition to the regular services of the Student Support Division, there is also an after-hours support programme. This entails a telephonic counselling service. The number is 0836363002. If the student or his/her peers are not able to use a cell phone, the following number can also be used: 012 4202310. They will immediately be put in touch with a counsellor for a personal counselling session.

International Students

• Should I attend the Academic Orientation Week?
  The Office for International Students in the CSC will present a special orientation programme for new international students during January 2007, preceding the general Academic Orientation Week presented for all new students at the University. Information regarding this orientation will be mailed to all international students.
• I have been placed in a University residence. When will I be permitted to move into the residence?
  International students who have already obtained residence placement, will be able to take up their places in residences before the other students to enable them to attend the special orientation programme.
  Dates: 12 – 14 January 2007, 08:00 – 16:00.
• Levy for international students
  International students, except students from SADC countries and students who register for research master’s and PhD programmes, will pay 2 X the normal tuition fees. International students pay an administration levy to the amount of R2 000 in addition to the normal levies. This amount, as well as the initial payments paid by students admitted to the University of Pretoria, are to be paid before registration.
• Medical insurance
  It is compulsory by law for all international students in South Africa to have adequate medical cover. Students will not be able to register without proof of the necessary medical aid coverage. The University of Pretoria offers BESTMed Healthcare and Insurance to international students. BESTMed premiums are to be paid in advance before registration.
  
  E-mail: abotes@pinnhealth.co.za
  Tel: +27 (0) 86 111 3251
  Fax: +27 (0) 86 676 1451
• Study permits
  It is required of all candidates who are not South African citizens, to submit proof of a valid study permit or a diplomatic passport that is accredited for South Africa, prior to registration. Candidates who have permanent residence in South Africa are required to submit a South African Identity Document.
• Sponsorships
  International students who are sponsored must submit proof thereof in the form of a sponsorship letter. This letter must specify the use of the sponsorship funds (e.g. accommodation/study fees, etc).

Finances

• Where can I find information regarding my account?
  All queries regarding student accounts are dealt with at the CSC.
  Tel: 012 420 3111, fax number: 012 420 4555, e-mail: csc@up.ac.za
• Where can I pay my fees and make other payments?
  In the CSC at the cashiers. Payments can also be made electronically. Preferably, please make use of this method. There is a minimum of 48-hours clearance period before the payment will reflect on your account.  Please keep this in mind when paying via the Internet.
  
  Bank details are as follows:
  ABSA, Hatfield  
  Branch code: 632005    
  Account number: 2140 000 054
  
  OR
  Standard Bank, Hatfield
  Branch code: 01 15 45 15
  Account number: 01 260 260 4
  
  Always quote your student number as reference, because without it, it will not be possible to process your payment.
• Are card payments accepted?
  Yes, such payments can be made at the cashiers in the CSC or can be arranged telephonically – phone 012 420 3111. However, these types of payments do not reflect on your account on the same day. Alternatively, payment can be authorised via the University’s website (www.up.ac.za).
• What do I do with the proof of payment?
  Deposit slips or receipts must be presented with registration.
• How much will my study programme cost?
  Students pay according to the modules for which they register. After registration a proof of registration is printed indicating the provisional fee for each module. Estimates of the cost of studies can be obtained from the account consultants in the CSC. The final account will reflect the modules registered for. It is also for this reason that students should ensure that they are registered for the correct modules. You should not just stay away from a class or discontinue a module merely by informing the lecturer; follow the correct procedure because ultimately you are responsible for all tuition fees in respect of the modules for which you have registered.
  
  Module discontinuation:    At your faculty’s Student Administration
  Total discontinuation:    At Student Accounts at the CSC
• When must tuition fees be paid?
  Before or on 30 April:    50% of the balance of the account
  Before or on 30 July:    All outstanding fees
• What is the cost of registration and residence reservation fee?
  Before or during registration:    An initial instalment of R2 500
  Residence reservation fee:    R2 400 (payable before moving into Residence)
  
  (The initial instalment of R2 500 will be deducted from the tuition fees)
• Is there any discount for early payment?
  Yes. A discount of 4% is granted if a student’s account is fully paid up by 31 March. University bursaries cannot be taken into consideration as far as this payment is concerned.
• Is there any family rebate?
  Yes, if more than one member of a family is registered in the same year at UP, there will be a rebate of 10%.
• What happens if my account is in arrears?
  If your account is in arrears, you will not receive your exam results. The renewal of your registration for the next term as well as placement in a residence will also not be allowed.
• Where can I apply for a private loan?
  You can apply at one of the commercial banks or at Edu-Loan at the cashiers counter no. 1 in the CSC. The Edu-Loan help lines are 011 670 6100, 012 420 5175 or 086 055 5544.

Bursaries

• I received a bursary. Do I still have to make a payment before/at the time of registration?
  If you have a bursary, a copy of the letter confirming that the bursary was awarded to you should be submitted during registration. Without this proof you will have to make a payment before/at the time of registering. The same applies if the bursary amount does not cover your account in full. Merit bursaries may not be used as payment for a reservation fee and/or as first payment.
• May an account be sent to my bursary grantor?
  Account statements are posted monthly to the permanent address supplied by the student. You should check the correctness of the account statement (as well as your address) and then personally send it to the grantor of your bursary. If you do not receive an account, you should enquire at the CSC – the non-receipt of a statement of account will not be accepted as an excuse for non-payment or late payment of fees.
  
  Student accounts will be sent to the bursary grantor on request only.
• Where can I apply for university financing?
  Achievement bursaries for new and senior undergraduates will be awarded automatically in 2007. Persons interested in any of the other bursaries and loans should submit an application for these. The closing date is 28 November of the year preceding the commencement of studies.
  Applications can be submitted online at www.up.ac.za/fao or an application form can be obtained from the Client Service Centre at the Main Campus or at the administration offices at satellite campuses.
  
  Information regarding bursaries and loans as well as achievement bursaries is published in the study finance brochure for 2007 at www.up.ac.za/fao.
  
  Contact details: email: CSC@up.ac.za; Tel: 012 420 3111
• Some of my grade 12 subjects are being re-marked. Will the amount of the UP performance bursary be adjusted automatically?
  Bursary awards are finalised on the final marks received from the Education Departments during January. Results of re-marks will not be taken into consideration for this purpose.

Accommodation

 

• How do I apply for admission to a residence?
  In the application form for admission to the University, a section “Accommodation in a University residence” is included. If you completed this section when applying for admission, your application for placing has already been considered. Enquiries with regard to residence placement can be made at the Client Service Centre. Late applications will be considered and your name will be placed on the waiting list.
• How do I apply for Sonop residence?
  The same steps are taken as for any other residence. A questionnaire is sent to all students who have applied for residence in Sonop. Sonop processes their own placements only in September each year and students are therefore provisionally placed in other residences until such time.
• Can I do something to ensure a place in my residence of preference?
  Apply in time. Students are accommodated in accordance with their choices as far as possible. Because the number of places are limited it is, however, not always possible to place everyone in his or her residence of preference. You may submit a letter of motivation for your residence of preference at counters 7 and 8 in the CSC or fax it to 012 420 4555. Please mark this clearly “For attention: Residence Consultants”.
• For which residence should I apply?
  Any residence on the Main Campus, except in the following cases:
  
  Health Sciences programmes: Students who apply for one of these programmes as well as for residence placement, will initially be considered for placement at the Main Campus as only a limited number of students are eventually selected for the Health Sciences programmes. Students who are selected will primarily be accommodated at the Prinshof Campus (medical campus) with compliance to the availability of places. The University has the right to move students who are placed, or are already staying in other University accommodation, to the Prinshof Campus.  If you are selected for a programme in the Health Sciences and have acquired or require placement in a residence, you will be moved to/placed in one of the Prinshof Campus residences. This takes place in October after the selection process has been finalised.
  
  Education programmes: Students who are admitted to a programme in the Faculty of Education and also applied for residence placement, will be placed in one of the Groenkloof Campus residences (Kiaat, Zinnia, Lilium or Inca) with consideration of the availability of places. The University has the right to move students who are placed, or are already staying in other University accommodation, to the Groenkloof Campus. If you are admitted to another programme, and decide to switch to a programme in the Faculty of Education and have acquired place in a Main Campus residence, you will be moved to one of the Groenkloof residences.
• How are the placements done and when would be the most favourable time to obtain a place?
  The demand for placement in residences is greater than the number of available places. Residence place can therefore not be guaranteed. Students may apply for accommodation from March of the previous year. Placement is done continuously as applications are received and processed until all the residences are full. The earlier you apply, the better your chances will be. Academic achievement is considered for placement in a residence. During the placement process the residence of preference is considered first. If the particular residence is already full, you will be considered for placement in another residence if a place is available. Students are informed of their residence placement in writing. If no more places are available in any residence, your name is placed on a waiting list according to academic merit.
• When must I pay my residence fees?
  A fixed reservation levy must be paid within 30 days of the date on the placement letter. If the levy is not paid, the placement will be cancelled. If it is not possible to pay the levy within the allocated period, an arrangement could possibly be made with Student Accounts at the CSC.
• Is a single room available?
  Room allocations take place at the individual residences and single rooms are allocated on merit. You may submit a letter of motivation for your application for a single room, at the Client Service Centre, either by post, fax or email. This motivation can also be submitted to the Residence Consultants at the CSC, counters 7 and 8. These motivations will be sent to the relevant residences for consideration.
• How does the waiting list for residences work?
  If all the residences are full, your name is placed on a waiting list according to academic merit. As cancellations are received, the next person on the waiting list is placed.
• Why has my friend with a lower M-score already been placed?
  S/he may have applied earlier or may have received a Director’s place. The Director: Residence and Accommodation Affairs has a few places that is allocated according to merit.
• Do you have any other accommodation available?
  Private accommodation is available and the following numbers can be contacted in this regard:

1.       Private accommodation:    Tel: 012 362 5112

2.       Arlon Properties:    Tel: 012 343 1868

3.       Accommodation Station:    Tel: 012 362 5096

• How are the rooms equipped?
  Each room has a bed, a desk, a built-in cupboard and a bookshelf. Further information can be obtained from the various heads of residence or you may arrange to visit the residence – phone the Call Centre, CSC, at 012 420 3111, who will furnish contact details regarding the Chairman or the Primaria of the residence.
• I could not attend the Open Day – can we arrange to visit the residence at another time?
  The House Committee (Chairman or Primaria) of the relevant residence can be contacted in order to make special arrangements in this regard.
• What should I do if I received placement in a residence and wish to cancel?
  Cancellations must be in writing and reasons for cancellation should be stated in the letter. Mail the letter to the Residence Consultants, Client Service Centre, University of Pretoria, Pretoria 0002 or fax it to 012 420 4555.
• If I received placement, how do I retain my place the following year?
  Renewal of placement is done according to academic merit. The average of the first-semester marks is considered for renewal of placement for the following year. It is therefore very important that students perform academically from their first semester. Students whose fees are in arrears will not be placed again.
  Since the demand is greater than the number of places available, the students with the highest averages are placed first while the rest are placed on a waiting list. Students are continuously placed from the waiting list as cancellations are received. The residence placement policy is amended from time to time, and students and their parents will receive an information letter regarding the renewal of places during April/May.
• When may I occupy my place in the residence?
  Arrangements have been made to enable first-year students to move in on 19 January 2007 (between 12:00 and 16:00) and on 20 January 2007 (between 07:00 and 10:00)

Tests (Academic Literacy/ Admissions/ Computer test)

Academic Literacy Test

• Is it necessary for me to write the Academic Literacy Test?
  The Academic Literacy Test is compulsory. All new first-year students who register at the University must have their academic literacy assessed by taking the test.
• When and where are the Academic Literacy Tests conducted?
  The Test will be conducted on 23 January 2007. The times and venues for the Academic Literacy Test are indicated in the Academic Orientation Programme.
• I missed the Academic Literacy Test – when and where will it be conducted again?
  A late test will be conducted on Saturday, 3 February 2007. Time: 09:00. Venue: Human Sciences Building 4-1, 4-2 and 4-3 as well as on the Mamelodi Campus.
• Where and when do I get the results of the Academic Literacy Test?
  Results will be on the notice boards south of the Human Sciences Building and for the Education Students on the notice boards underneath the Auditorium on the Groenkloof Campus, on Thursday 25 January.
• Where can I obtain more information regarding the results of the Academic Literacy Test?
  An information counter will be available in the Human Sciences Building on level 3 on Thursday 25 and Friday 26 January. Enquiries will be handled from 09:00 to 13:00.
• I have passed the Academic Literacy Test – which modules can I take in the place of the Academic Literacy modules?
  The Academic Orientation Programme and/or yearbook of the relevant faculty should provide clarity in this regard. If not, consult your faculty’s Student Administration. Students who are registered in the Faculty of Humanities will receive this information from the package organisers during the Academic Orientation Week.
• What am I to do if I failed the Academic Literacy Test?
  Register for EOT 110 and EOT 120 (except where other requirements are set, e.g. for students in the Faculty of Engineering, Built Environment and Information Technology). Other specified information will be provided during the Academic Orientation Week.

Admissions Test

• With whom can I discuss the results of the Admissions Test?
  The results of the Admissions Test are not negotiable. For enquiries, consult the head of your faculty’s Student Administration.

Computer Test

• I wish to apply for the exemption examination for CIL 111 (Computer Literacy) – how and where should I do this?
  Apply at the Head of the Centre, Student Computer Centre, cnr. Roper and Burnett Streets.

Extended Programmes

•  I may decide to follow the extended programme – whom must I consult?
  Only candidates who wrote the Admissions Test will be considered for admission and placement in the extended programmes.
  Natural and Agricultural Sciences: If you comply with all the requirements for the BSc and you still wish to follow the extended programme, contact Prof JC van Staden: Physics Department, NW1 Building room 5-18, Tel: 012 420 2470 or consult the yearbook for more information.
  Engineering offers a five-year programme: Contact Dr Ina du Plessis, Engineering Tower 6-8.1, Tel: 012 420 4109 or visit www.up.ac.za/academic/5ysp for more details.
  Humanities:  Students with an M-score of 11 will be placed in the BA (Extended programme –except in the case of selection programmes – consult the yearbook for more information). The Admissions Test is not necessary. Contact Prof Ann de Boer, HSB 13-1, Tel: 012 420 2635.

Registration

• Registration form
  A registration form is posted to new first-year students during December. Please bring this form with on Wednesday, 24 January 2007.
• I have not received a registration form. What should I do?
  Report at you Faculty administration to obtain a registration form.
• Which modules should I choose?
  During the Academic Orientation Week the package organisers will be available to help you in this regard. The student administration personnel will also provide assistance during the registration period.
• Where are the lectures presented?
  During the Academic Orientation Week the lecture timetable for every study programme will be made available. Senior students will also take you in groups to the buildings/venues where the lectures are to be held.
• When do I register?
  During the Academic Orientation Week a period will be set aside during which all students will register in groups. The process begins in the hall as indicated in the Academic Orientation Programme. No registration forms will be accepted without a copy of the statement of symbols or an original matriculation certificate. Please write your M-score on the registration form.
• I have been admitted to study in the Faculty of Humanities, but I am not sure about the field anymore.
  Consult the programme managers or package organisers during the Academic Orientation Week (details appear in the yearbook) or arrange with the CSC for an appointment with a course consultant. The student advisers will also be available for assistance in this regard.
• How do I change the modules I have registered for? (also see Discontinuation/changing of modules)
  Specific dates have been determined for students to change modules. Students attend classes in the meantime.
  
  Students in the Faculty of Humanities:
  
  1st quarter, 1st semester modules:     16 February in the Yellow Laboratory
  IT Building;
  
  2nd quarter, 1st semester modules:     4-5 April at the offices of Student Administration, IT Building;
  
  3rd quarter, 2nd semester modules:     26-27 July at the offices of Student Administration, IT Building;
  
  4th quarter, 2nd semester modules:     13-14 September at the offices of Student Administration, IT Building
  
  Year modules:     16 February in the Open Laboratory or 27 July at the offices of the Student Administration, IT Building.
  
  Students in die Faculty of Economic and Management Sciences:
  
  1st semester modules:     8-9 February in the CBT Labs 1,2,3.
  2nd semester modules:     13 July in the CBT Labs 1,2,3.
  
  Students who study at other faculties may change modules during the week of 12 – 16 February at their relevant Student Administration offices.
  
  Last date for cancellation of 1st quarter, 1st semester and/or year modules without fees being due for them is 21 February 2007.
  Last date for cancellation of 3rd quarter and 2nd semester modules without fees being due for them is 25 July 2007.
• I took Computer Studies at school. Should I register for the Computer and Information Literacy modules?
  Yes, the Computer and Information Literacy modules, namely CIL 111 and CIL 121 (or as prescribed for the different programmes/packages) are compulsory for all new first-year students. However, students may write the test for exemption from module CIL 111 (Computer Literacy). Apply at the Head of the Centre, Student Computer Centre, cor. Roper and Burnett Streets.
• I was not selected for a Health Sciences field of study. I am currently enrolled for a BSc field of study as preparation for possible selection. When will selection take place?
  You must apply for admission to the Health Sciences field of study before the beginning of the examination at the end of the first semester. Forms will be available at the General Enquiries counter in the CSC. Your first-semester results are taken into consideration during the selection process and, if you are selected, you may already change to the Health Sciences field of study from the second semester. Please note: If you've been accepted for MBChB, your UP Achievement bursary grant will be adjusted.
• Can I complete my degree after hours?
  No. Information about modules that are presented as flexi-learning is indicated in the Timetable book as well as in the relevant faculty yearbook.
• I am not sure about the choice of a field of study yet. With whom can I discuss this?
  You may arrange to meet with one of the course consultants at the CSC or with one of the student advisers at Marketing Services (student advisers will only offer this service during January).
  If you prefer professional testing, kindly contact the guidance psychologist at Student Support Services in the Student Affairs Building.
• Must I make an appointment beforehand if I wish to do this professional test and are there any costs involved?
  Appointments should be made in advance by phoning 012 420 3147 at a cost of R800 per applicant for scholars. If you register at UP, a part of this payment will be refunded in the form of a bursary. Tests are free for registered students on condition that an appointment is made beforehand.
• Until when may I change my field of study?
  21 February 2007.

Examination and Lecture Timetable Clashes

• Examination clash: May I register for modules that clash during examinations?
  Yes, you may. However, keep in mind that should you register for such modules, one of the modules will have to be written during the supplementary examination period. Should you thus qualify for a supplementary exam in this module you would not be able to take the supplementary examination. You will not be allowed to take a third module that also clashes with the two modules concerned.
• Lecture timetable: May I register for modules if there are clashes in the lecture timetable?
  No, you must ensure that you choose modules that do not clash. If there are any prescribed modules that do clash, please contact the relevant head of department. It may be possible to make special arrangements.

Student Card

• Where can I obtain a student card?
  Residence students: Your residence committee member will issue your student card as well as the admission card to residence grounds as soon as you have moved into the residence.
  Day students: The CSC will issue your student card two (2) days after registration. Present your proof of registration at the CSC in order to obtain a student card.
• Are there any costs involved in the acquisition of the student card?
  A first student card as well as a first admission card to residence grounds are issued free of charge. In the event of losing a card, you may apply for a duplicate at the CSC at the following costs: student card – R30; admission card to residence grounds – R60.
• Must I apply separately to make use of the Academic Information Service (library)?
  You do not have to apply. Registered students may use the AIS (library) – membership to the AIS is obtained immediately after you have received your student card.

Miscellaneous

• What must I bring with to the Academic Orientation Week?
  Bring a pencil, eraser and pen.
• May I purchase any textbooks beforehand?
  Do not buy any textbooks before the lecturers instruct you to do so.
• Which businesses are situated in the immediate vicinity of the University and the residences?
  Commercial banks, bookshops, pharmacies, sports and clothing shops as well as grocery stores.
• How safe is the campus?
  Security Services provides a safe environment for students and staff through innovative crime-prevention strategies.
  Phone numbers:
  24 hour control room: 012 420 2310
  24 hour crisis line: Toll free: 0800 006428
  24 hour reaction vehicle: 083 654 0476 or *15431
• I have lost my keys/card/jersey. Where can I make enquiries?
  Lost property is handed in at Security Services (Eastern entrance) in the Academic Administration Building (Die Skip). Tel: 012 420 2310.
• Which books and/or computer should I buy?
  You will receive information in this regard during the Academic Orientation Week. Save money, trouble and time and attend all lectures. The bookshops in Hatfield are helpful regarding the acquisition of prescribed books.
• How can I ensure success at University?
  During the Academic Orientation Week you will receive lectures regarding this very important matter. Attend all lectures during this week. Study method assistance will be given to you, free of charge. Call 012 420 2333 for an appointment.

Discontinuation/Changing of Modules and/or Termination of studies

• If I registered for a module, but decide to cancel the module or to take another module in place thereof – what should I do?
  You attend classes for the new modules, but changes must be effected on your record. There are specific days of registration for these changes: See information on page 12.
• How do I change my field of study after I have already registered for a specific field?
  You should apply and complete a form at the Student Administration of the faculty where you wish to continue your studies. If your application is successful, your field of study will be changed on your record and a new proof of registration will be issued.
• I intend discontinuing my studies at UP permanently/temporarily who can I speak to about it?
  Before taking such drastic action, please contact the Section Research and Development: Higher Education at 012 420 3323.
• What must I do if I want to terminate my studies completely?
  The University must be informed in writing. A prescribed form is available at the CSC (Student Accounts consultants). This form must be completed and submitted. Your student card has to be handed in at the CSC together with this form.
• Do I pay for module changes and/or changes to fields of study?
  If you change your field of study before 22 February, no fees are payable with regard to the modules that are being discontinued in the process. The same applies to any quarter, semester or year module, which is discontinued within ten days after commencement of such module.
  If a module is discontinued after 10 days of the commencement of such module, tuition fees will, however, have to be paid. Make sure that no modules that were discontinued on time appear on your account.
• What is my financial obligation if I discontinue my studies completely?
  Termination within 10 days after commencement of the academic year for fields of study not subject to selection: R460. Termination within 10 days after commencement of the academic year for fields of study subject to selection: R1 250. Termination after 10 days after the commencement of the academic year: fees are charged according to the date of discontinuation.
• What is my financial obligation if I cancel lodgings in a residence?
  You must pay for the number of days you lodged at the residence as well as for the meals you’ve taken. A basic levy for the period during which the room stands empty until it is occupied again, is also charged. If you cancel lodgings in a residence before or on 15 February, a minimum fee of R1 400 is payable.

Transport/Parking

• May first-year students come to the University with their cars and where may they park?
  Yes, they may. Parking is limited though. Students may not park on the Main Campus but may park in the following parking areas: cnr Burnett and Festival streets, cnr Duxbury and Herold streets, cnr. Lynnwood and Herold streets. Students who stay in the residences, may park in the paid parking areas at the residences (H17 – Festival Street, H29 – Herold Street, H30 – Lunnon Road). Contact Ms Annemarie Iske at 012 420 5171.
• Does the University have a bus service?
  A commuter bus service is available, leaving approximately every half hour from the University to the men’s residences and Katjiepiering women’s residence. A bus service to  and from the Groenkloof Campus is available during the morning, the afternoon and in the evening until 22:00. Students can also make use of the municipal bus service.

BUS TIMETABLE
GROENKLOOF CAMPUS TO MAIN CAMPUS
07:00
08:00
09:00
10:00
11:00
13:30
MAIN CAMPUS TO GROENKLOOF CAMPUS
10.30    18:45
11:30    19:45
12:30    21:00
15:00    22:00
17:00
Contact Mr HPR Smit, Tel: 012 420 2745, for more information