Vision and Mission
The CSC strives to provide excellent services, information and communication to students and other clients of the University of Pretoria and to attract a competitive market share of top students.
The mission of the CSC is to attract quality students and to provide excellent, integrated service throughout the life cycle of a student. The CSC also strives to improve the quality of information, data and communication to internal and external stakeholders through its client-facing model and responsibility for the university website, intranet, student publications and information governance.
The Client Service Centre (CSC) is a leader in South Africa and globally in terms of its range of integrated services and the number of communication channels available to clients. The CSC continues to add value for clients by striving to render a more convenient, effective and professional service. It also eliminates wastage in the University by absorbing 80% of general enquiries and transactions at first contact and by facilitating client-friendly processes and coordinating online self-service.
The CSC is a one-stop service for all the University’s clients (including current and prospective students, international students, parents and alumni) in response to student-related enquiries and services. These services can be accessed via personal visits, web, email, fax, telephone and post or general consultation.
Services provided by the CSC include:
- student recruitment;
- general enquiries (voice, walk-in, email, mail, web, fax);
- residence enquiries;
- applications for study;
- payments and student accounts;
- financial aid;
- access cards and parking;
- graduate career office and student jobs;
- international student support; and
- course consultation.
The International Students Division (ISD)
The ISD is responsible for the pre-care, in-care and post-care of non-RSA citizens who intend to enrol for studies at the University. This service includes the logistics and care of postdoctoral fellows, with services ranging from immigration, banking and medical cover issues to assistance in orientation and other areas of student life.